/* Omnia Chat */
body{padding-bottom:0;height:100vh;overflow:hidden}
#app{height:100vh}
.oc{display:grid;grid-template-columns:232px minmax(0,1fr);height:100vh}
.oc.curta{grid-template-columns:64px minmax(0,1fr)}
.oc-nav{background:var(--top);display:flex;flex-direction:column;gap:2px;padding:12px 10px;min-height:0;color:#C9D5E8}
.nv-topo{display:flex;align-items:center;gap:8px;padding:0 4px 12px;margin-bottom:4px;border-bottom:1px solid rgba(255,255,255,.08)}
.oc-nav .mk{width:34px;height:34px;display:grid;place-items:center;flex:none}.oc-nav .mk svg{width:32px;height:32px}
.nv-nome{flex:1;color:#fff;font:700 17px Outfit,"Instrument Sans",sans-serif;white-space:nowrap}.nv-nome span{color:var(--accent)}
.oc-nav .nv-rec{width:28px;height:28px;border-radius:8px;flex:none}
.oc-nav .nv-rec svg{width:16px;height:16px}
.oc.curta .nv-rec svg{transform:rotate(180deg)}
.nv-lista{display:flex;flex-direction:column;gap:2px;overflow-y:auto;min-height:0;scrollbar-width:none}
.nv-grupo{font-size:10.5px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:#7F90AB;padding:12px 10px 4px}
.oc-nav button{height:40px;border-radius:10px;border:0;background:transparent;color:#A9B8D0;cursor:pointer;display:flex;align-items:center;gap:11px;padding:0 10px;position:relative;font:600 14px "Instrument Sans",sans-serif;text-align:left;width:100%}
.oc-nav button:hover{background:rgba(255,255,255,.07);color:#fff}
.oc-nav button[aria-current="true"]{background:rgba(255,255,255,.12);color:#fff;box-shadow:inset 3px 0 0 var(--accent)}
.oc-nav button svg{width:20px;height:20px;flex:none}
.oc-nav .lbl{flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.oc-nav .sp{flex:1;min-height:8px}
.oc-nav .dot{min-width:20px;height:20px;border-radius:10px;background:var(--accent);color:var(--accent-ink);font:700 11px/20px "Instrument Sans";padding:0 6px;text-align:center}
.oc-nav button .tip{display:none;position:absolute;left:56px;background:var(--ink);color:var(--bg);font-size:12px;padding:4px 8px;border-radius:6px;white-space:nowrap;z-index:5}
.oc.curta .oc-nav button:hover .tip{display:block}
.nv-st{border:1px solid rgba(255,255,255,.12)!important}
.nv-st i{width:10px;height:10px;border-radius:50%;flex:none;margin:0 5px;background:#22C55E;box-shadow:0 0 0 3px rgba(34,197,94,.25)}
.nv-st.off i{background:#F59E0B;box-shadow:0 0 0 3px rgba(245,158,11,.25)}
.nv-eu{display:flex;align-items:center;gap:10px;padding:10px 6px 6px;border-top:1px solid rgba(255,255,255,.08);margin-top:6px}
.nv-eu .av{width:32px;height:32px;font-size:12px}
.nv-eu b{display:block;color:#fff;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.nv-eu small{display:block;color:#7F90AB;font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.nv-pe{display:flex;gap:4px}
.nv-pe button{justify-content:center}
.oc.curta .oc-nav{padding:12px 9px;align-items:stretch}
.oc.curta .lbl,.oc.curta .nv-grupo,.oc.curta .nv-nome{display:none}
.oc.curta .nv-topo{flex-direction:column;padding-bottom:10px}
.oc.curta .oc-nav button{justify-content:center;padding:0}
.oc.curta .oc-nav .dot{position:absolute;top:2px;right:2px;min-width:17px;height:17px;line-height:17px;font-size:10px;padding:0 4px}
.oc.curta .nv-eu{justify-content:center;padding:10px 0 6px}
.oc.curta .nv-pe{flex-direction:column}
.oc.curta .nv-st i{margin:0}
.st-op{display:flex;align-items:center;gap:10px;width:100%;text-align:left;border:1px solid var(--line);background:var(--card);border-radius:12px;padding:11px 12px;margin-bottom:8px;cursor:pointer;color:var(--ink);font:inherit}
.st-op:hover{background:var(--soft)}
.st-op i{width:10px;height:10px;border-radius:50%;background:#F59E0B}.st-op.on i{background:#22C55E}
.st-op small{color:var(--muted);margin-left:auto}
.oc-main{min-width:0;height:100vh;overflow:hidden;max-width:none!important;margin:0!important;padding:0!important}
.oc-page{height:100vh;overflow:auto;padding:22px 26px}
.oc-page h1{font-size:24px;margin-bottom:14px}

/* conversas: 3 colunas */
.cv{display:grid;grid-template-columns:340px minmax(0,1fr) 300px;height:100vh}
.cv.sem-info{grid-template-columns:340px minmax(0,1fr)}
.cv-lista{border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0;background:var(--card)}
.cv-topo{padding:14px 14px 10px;border-bottom:1px solid var(--line)}
.cv-topo .lin{display:flex;gap:8px;align-items:center;margin-bottom:10px}
.cv-topo h2{font-size:20px;flex:1}
.cv-filtros{display:flex;gap:6px;overflow-x:auto;padding-top:8px;scrollbar-width:none}
.cv-filtros button{border:1px solid var(--line);background:var(--card);border-radius:999px;padding:4px 10px;font-size:13px;font-weight:600;cursor:pointer;white-space:nowrap;color:var(--ink-soft)}
.cv-filtros button[aria-pressed="true"]{background:var(--ink);color:var(--bg);border-color:var(--ink)}
.cv-itens{overflow:auto;flex:1}
.cv-item{display:grid;grid-template-columns:42px minmax(0,1fr) auto;gap:10px;padding:11px 14px;border-bottom:1px solid var(--line);cursor:pointer;align-items:center}
.cv-item:hover{background:var(--soft)}
.cv-item[aria-current="true"]{background:var(--brand-wash)}
.av{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;font-weight:700;color:#fff;font-size:15px;flex:none}
.cv-item b{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:14.5px}
.cv-item .pv{color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cv-item .dir{text-align:right;display:grid;gap:4px;justify-items:end}
.cv-item .hr{font-size:12px;color:var(--muted)}
.cv-item .nl{background:var(--ok);color:#fff;border-radius:999px;font-size:11px;font-weight:700;min-width:20px;height:20px;line-height:20px;text-align:center;padding:0 6px}
.modo{font-size:10.5px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;padding:2px 6px;border-radius:6px}
.modo.ia{background:var(--info-bg);color:var(--info)}
.modo.humano{background:var(--warn-bg);color:var(--warn)}
.tags{display:flex;gap:4px;flex-wrap:wrap;margin-top:3px}
.tag{font-size:11px;font-weight:700;padding:1px 7px;border-radius:999px;color:#fff;white-space:nowrap}

.cv-chat{display:flex;flex-direction:column;min-height:0;min-width:0;background:var(--soft)}
.cv-chat .vazio{margin:auto;color:var(--muted);text-align:center;padding:30px}
.ch-topo{display:flex;align-items:center;gap:10px;padding:10px 16px;border-bottom:1px solid var(--line);background:var(--card)}
.ch-topo .nm{flex:1;min-width:0}
.ch-topo .nm b{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ch-topo .nm small{color:var(--muted)}
.ch-topo .acoes{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}
.ch-voltar{display:none}
.msgs{flex:1;overflow:auto;padding:16px 18px;display:flex;flex-direction:column;gap:4px}
.dia{align-self:center;background:var(--card);border:1px solid var(--line);color:var(--muted);font-size:12px;font-weight:600;padding:3px 10px;border-radius:8px;margin:10px 0}
.bl{max-width:min(560px,78%);padding:7px 10px 5px;border-radius:12px;font-size:14.5px;line-height:1.4;box-shadow:0 1px 1px rgba(10,37,64,.06);white-space:pre-wrap;word-wrap:break-word;position:relative}
.bl.in{align-self:flex-start;background:var(--card);border-top-left-radius:4px}
.bl.out{align-self:flex-end;background:#D9FDD3;color:#0A2540;border-top-right-radius:4px}
.bl.out.ia{background:#DCE8FF}
:root[data-theme="dark"] .bl.out{background:#144D37;color:#E8EEF7}
:root[data-theme="dark"] .bl.out.ia{background:#1D3566}
@media (prefers-color-scheme: dark){ :root:not([data-theme="light"]) .bl.out{background:#144D37;color:#E8EEF7} :root:not([data-theme="light"]) .bl.out.ia{background:#1D3566} }
.bl .au{display:block;font-size:11.5px;font-weight:700;color:var(--brand);margin-bottom:2px}
.bl .mt{display:flex;gap:4px;justify-content:flex-end;align-items:center;font-size:11px;color:var(--muted);margin-top:2px}
.bl .mt .lido{color:#34B7F1}
.bl .er{color:var(--bad);font-size:12px;font-weight:600}
.bl img,.bl video{max-width:100%;max-height:320px;border-radius:8px;display:block;margin-bottom:4px}
.bl audio{width:260px;max-width:100%;display:block}
.bl a.arq{display:inline-flex;gap:6px;align-items:center;font-weight:600}
.nota{align-self:center;max-width:80%;background:var(--warn-bg);color:var(--warn);font-size:13px;padding:6px 12px;border-radius:10px;margin:6px 0;white-space:pre-wrap;text-align:center}
.nota.sis{background:transparent;color:var(--muted);font-size:12px;padding:2px}
.compor{border-top:1px solid var(--line);background:var(--card);padding:10px 12px}
.compor .aviso{font-size:13px;color:var(--warn);background:var(--warn-bg);padding:6px 10px;border-radius:8px;margin-bottom:8px}
.compor .lin{display:flex;gap:8px;align-items:flex-end}
.compor textarea{flex:1;resize:none;min-height:42px;max-height:160px;border:1px solid var(--line);border-radius:12px;padding:10px 12px;background:var(--card);outline:none}
.compor textarea:focus{border-color:var(--brand)}
.compor.nota-on textarea{background:var(--warn-bg);border-color:var(--warn)}
.compor .ib{width:42px;height:42px;border-radius:12px;border:1px solid var(--line);background:var(--card);display:grid;place-items:center;cursor:pointer;color:var(--ink-soft);flex:none}
.compor .ib:hover{background:var(--soft)}
.compor .ib[aria-pressed="true"]{background:var(--warn-bg);color:var(--warn);border-color:var(--warn)}
.compor .ib svg{width:20px;height:20px}
.compor .env{background:var(--brand);color:#fff;border-color:var(--brand)}
.rapidas{position:absolute;bottom:100%;left:0;right:0;background:var(--card);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow);max-height:240px;overflow:auto;margin-bottom:6px}
.rapidas button{display:block;width:100%;text-align:left;border:0;background:none;padding:8px 12px;cursor:pointer;font-size:14px}
.rapidas button:hover,.rapidas button.sel{background:var(--soft)}
.rapidas b{color:var(--brand);margin-right:6px}

.cv-info{border-left:1px solid var(--line);background:var(--card);overflow:auto;padding:16px}
.cv-info .ct{text-align:center;margin-bottom:14px}
.cv-info .ct .av{width:64px;height:64px;font-size:22px;margin:0 auto 8px}
.cv-info h3{font-size:14px;margin:16px 0 6px;color:var(--ink-soft)}
.cv-info .inp{padding:8px 10px;font-size:14px}
.chips{display:flex;gap:6px;flex-wrap:wrap}
.chip{display:inline-flex;gap:4px;align-items:center;font-size:12.5px;font-weight:700;padding:3px 9px;border-radius:999px;color:#fff;cursor:default}
.chip button{border:0;background:transparent;color:inherit;cursor:pointer;padding:0 0 0 2px;font-size:14px;line-height:1}
.chip.add{background:var(--soft);color:var(--ink-soft);border:1px dashed var(--line);cursor:pointer}

/* páginas de configuração */
.grid2{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:14px}
.box{background:var(--card);border:1px solid var(--line);border-radius:16px;padding:18px;box-shadow:var(--shadow)}
.box h2{font-size:18px;margin-bottom:6px}
.status{display:inline-flex;align-items:center;gap:6px;font-size:13px;font-weight:700}
.status::before{content:"";width:8px;height:8px;border-radius:50%;background:currentColor}
.status.on{color:var(--ok)} .status.off{color:var(--muted)}
.cod{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:13px;background:var(--soft);border:1px solid var(--line);border-radius:8px;padding:7px 10px;word-break:break-all;display:block}
.kpis{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:10px;margin-bottom:14px}
.kpi{padding:14px}
.kpi small{color:var(--muted);font-weight:600}
.kpi b{display:block;font:700 26px Outfit,sans-serif}
.barra{display:flex;align-items:center;gap:8px;font-size:13px;margin:4px 0}
.barra i{display:block;height:10px;border-radius:5px;background:var(--brand)}
.lista-cfg .lin{display:flex;gap:10px;align-items:center;padding:10px 0;border-bottom:1px solid var(--line)}
.lista-cfg .lin:last-child{border-bottom:0}
.lista-cfg .lin .tx{flex:1;min-width:0}


/* fila e transcrição */
.espera{color:var(--warn);font-weight:700}
.bl .tr{display:block;font-size:11px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:var(--muted);margin:4px 0 1px}

/* funil (kanban) */
.fn-pg{display:flex;flex-direction:column}
.fn-topo{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:6px}
.fn-topo h1{flex:1;margin:0;min-width:180px}
.fn-topo .inp{width:220px;padding:8px 12px}
.fn-chk{display:flex;gap:6px;align-items:center;font-size:13px;font-weight:600;color:var(--ink-soft);cursor:pointer}
.fn-dica{margin:4px 0 12px}
.fn{display:grid;grid-auto-flow:column;grid-auto-columns:minmax(260px,1fr);gap:12px;overflow-x:auto;flex:1;min-height:0;padding-bottom:6px}
.fn-col{background:var(--soft);border:1px solid var(--line);border-top:4px solid var(--cor);border-radius:14px;display:flex;flex-direction:column;min-height:0}
.fn-col header{display:flex;justify-content:space-between;align-items:center;padding:10px 12px;text-transform:capitalize}
.fn-col header span{background:var(--card);border:1px solid var(--line);border-radius:999px;padding:0 8px;font-size:12px;font-weight:700}
.fn-col.alvo{outline:2px dashed var(--cor);outline-offset:-4px;background:var(--brand-wash)}
.fn-cards{overflow:auto;padding:0 8px 8px;display:flex;flex-direction:column;gap:8px;flex:1}
.fn-card{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:10px;cursor:grab;box-shadow:0 1px 2px rgba(10,37,64,.05)}
.fn-card:hover{border-color:var(--brand)}
.fn-card.arrastando{opacity:.5}
.fn-l1{display:flex;align-items:center;gap:8px}
.fn-l1 .av{width:28px;height:28px;font-size:11px}
.fn-l1 b{flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:14px}
.fn-l1 .nl{background:var(--ok);color:#fff;border-radius:999px;font-size:11px;font-weight:700;min-width:20px;height:20px;line-height:20px;text-align:center;padding:0 6px}
.fn-card .pv{color:var(--muted);font-size:13px;margin:6px 0;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.fn-l3{display:flex;gap:8px;align-items:center;font-size:12px}
.fn-mover{margin-top:8px;width:100%;border:1px solid var(--line);border-radius:8px;background:var(--soft);color:var(--ink-soft);font-size:12.5px;padding:4px 6px}
.fn-vazio{color:var(--muted);font-size:13px;text-align:center;padding:16px 0}

/* disparos */
.aviso-meta{font-size:13px;color:var(--warn);background:var(--warn-bg);padding:8px 12px;border-radius:10px;margin:6px 0 14px;max-width:900px}
.dp-lista{display:grid;gap:12px;max-width:900px}
.dp-l1{display:flex;align-items:center;gap:10px}
.dp-l1 h2{flex:1;margin:0}
.st{font-size:12px;font-weight:700;padding:3px 10px;border-radius:999px;background:var(--soft);color:var(--muted)}
.st-ok{background:var(--ok-bg);color:var(--ok)} .st-info{background:var(--info-bg);color:var(--info)} .st-warn{background:var(--warn-bg);color:var(--warn)}
.st-run{background:var(--info-bg);color:var(--info);animation:pisca 1.4s ease-in-out infinite}
@keyframes pisca{50%{opacity:.55}}
@media (prefers-reduced-motion: reduce){ .st-run{animation:none} }
.dp-barra{height:8px;border-radius:4px;background:var(--soft);border:1px solid var(--line);margin:12px 0 10px;overflow:hidden}
.dp-barra i{display:block;height:100%;background:var(--brand);border-radius:4px;transition:width .4s}
.dp-nums{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px}
.dp-nums b{display:block;font:700 20px Outfit,sans-serif}
.dp-nums small{color:var(--muted);font-size:12px;font-weight:600}
.dp-acoes{display:flex;gap:8px;flex-wrap:wrap;margin-top:12px}
.vazio-dp{max-width:900px}
.kh{font-size:15px;margin:18px 0 8px}
.tb{width:100%;border-collapse:collapse;font-size:14px}
.tb th{text-align:left;font-size:12px;color:var(--muted);font-weight:700;text-transform:uppercase;letter-spacing:.04em;padding:6px 8px;border-bottom:1px solid var(--line)}
.tb td{padding:8px;border-bottom:1px solid var(--line);vertical-align:top}
.se{font-size:12px;font-weight:700;padding:2px 8px;border-radius:999px;background:var(--soft);color:var(--muted)}
.se-entregue,.se-enviada{background:var(--info-bg);color:var(--info)} .se-lida,.se-respondeu{background:var(--ok-bg);color:var(--ok)} .se-erro{background:var(--bad-bg);color:var(--bad)}

/* equipe */
.tog{display:flex;gap:10px;align-items:flex-start;cursor:pointer;margin-top:10px}
.tog input{width:18px;height:18px;margin-top:2px}
.tog small{display:block;color:var(--muted);font-size:13px}
.box{overflow-x:auto}

/* celular: uma coluna por vez */
@media (max-width: 900px){
  .cv,.cv.sem-info{grid-template-columns:minmax(0,1fr)}
  .cv-info{display:none}
  .cv.aberta .cv-lista{display:none}
  .cv:not(.aberta) .cv-chat{display:none}
  .ch-voltar{display:grid}
  .cv.info-on .cv-chat{display:none}
  .cv.info-on .cv-info{display:block}
}
@media (max-width: 640px){
  .oc{grid-template-columns:minmax(0,1fr);grid-template-rows:minmax(0,1fr) 58px}
  .oc-nav{flex-direction:row;order:2;padding:0 6px;justify-content:space-around}
  .oc-nav .mk,.oc-nav .sp{display:none}
  .oc-nav button .tip{display:none!important}
  .oc-main,.cv,.oc-page{height:calc(100vh - 58px)}
  .oc-page{padding:16px}
  .bl{max-width:88%}
  .ch-topo{flex-wrap:wrap;row-gap:8px}
  .ch-topo .nm small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
  .ch-topo .acoes{width:100%;justify-content:flex-start}
  .ch-topo .acoes .btn{flex:1}
  .oc-nav{overflow-x:auto;justify-content:flex-start;gap:2px}
  .oc-nav button{flex:none;width:44px}
  .fn{grid-auto-columns:82vw}
  .fn-topo .inp{width:100%}
  .dp-nums{grid-template-columns:repeat(3,minmax(0,1fr))}
}

/* v3: lista de conversas mais rica */
.busca{position:relative}
.busca svg{position:absolute;left:11px;top:50%;width:16px;height:16px;transform:translateY(-50%);color:var(--muted)}
.busca .inp{padding:8px 12px 8px 34px}
.abas{display:grid;grid-template-columns:repeat(4,1fr);margin-top:10px;border-bottom:1px solid var(--line)}
.abas button{border:0;background:none;padding:7px 2px 8px;font:600 13px "Instrument Sans",sans-serif;color:var(--ink-soft);cursor:pointer;border-bottom:2px solid transparent;margin-bottom:-1px;display:flex;flex-direction:column;align-items:center;gap:1px}
.abas button span{font-size:12px;color:var(--muted);font-weight:700}
.abas button span.q{background:var(--bad);color:#fff;border-radius:999px;padding:0 7px}
.abas button[aria-pressed="true"]{color:var(--brand);border-bottom-color:var(--brand)}
.cv-item{grid-template-columns:42px minmax(0,1fr);align-items:start;padding:11px 14px}
.cv-item.sel{grid-template-columns:18px 42px minmax(0,1fr)}
.cv-item .ck{width:16px;height:16px;margin-top:13px}
.cv-item .av{position:relative}
.cv-item .av .wa{position:absolute;right:-2px;bottom:-2px;width:15px;height:15px;border-radius:50%;background:#25D366;border:2px solid var(--card)}
.cv-item .mid{min-width:0}
.cv-item .l1,.cv-item .l2{display:flex;align-items:center;gap:8px}
.cv-item .l1 b{flex:1;min-width:0}
.cv-item .l2 .pv{flex:1;min-width:0}
.cv-item .pv em{font-style:normal;font-weight:600;color:var(--ink-soft)}
.bds{display:flex;flex-wrap:wrap;gap:4px;margin-top:6px;align-items:center}
.bd{display:inline-flex;align-items:center;gap:3px;font-size:11px;font-weight:700;padding:1px 7px;border-radius:6px;white-space:nowrap;background:var(--soft);color:var(--ink-soft);border:1px solid var(--line)}
.bd svg{width:11px;height:11px}
.bd.ia{background:#EDE9FE;color:#6D28D9;border-color:#DDD6FE}
.bd.hum{background:var(--ok-bg);color:var(--ok);border-color:transparent}
.bd.fila{background:var(--warn-bg);color:var(--warn);border-color:transparent}
.bd.verde{background:var(--ok-bg);color:var(--ok);border-color:transparent}
.bd.verm{background:var(--bad-bg);color:var(--bad);border-color:transparent}
.bd.cinza{color:var(--muted)}
.bd.face{background:#E7F0FF;color:#1559D6;border-color:transparent}
.bd.insta{background:#FDE8F3;color:#B4236B;border-color:transparent}
:root[data-theme="dark"] .bd.ia{background:#2A1F4D;color:#C4B5FD;border-color:transparent}
:root[data-theme="dark"] .bd.face{background:#14284D;color:#93B8FF}
:root[data-theme="dark"] .bd.insta{background:#3A1730;color:#F9A8D4}
.pr{font:600 11px ui-monospace,Menlo,Consolas,monospace;color:var(--muted)}
.massa{border-top:1px solid var(--line);background:var(--card);padding:10px 12px;display:grid;gap:8px;box-shadow:0 -6px 16px rgba(10,37,64,.06)}
.ms-l{display:flex;justify-content:space-between;align-items:center;font-size:13px}
.ms-b{display:flex;flex-wrap:wrap;gap:6px}
#bSel[aria-pressed="true"]{background:var(--ink);color:var(--bg);border-color:var(--ink)}
.ch-meta{display:flex;flex-wrap:wrap;gap:6px;align-items:center;padding:6px 16px;border-bottom:1px solid var(--line);background:var(--card);min-height:0}
.ch-meta:empty{display:none}

/* v3: início */
.ini{max-width:1280px}
.ini h1{font:600 28px Outfit,sans-serif;margin-bottom:2px}
.ini-h{font:600 18px Outfit,sans-serif;margin:22px 0 10px}
.atalhos{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:10px}
.atalhos button{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:18px 8px;display:grid;justify-items:center;gap:8px;cursor:pointer;color:var(--ink);font:600 14px "Instrument Sans",sans-serif;box-shadow:var(--shadow)}
.atalhos button svg{width:24px;height:24px;color:var(--brand)}
.atalhos button:hover{border-color:var(--brand);transform:translateY(-1px)}
.ops{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}
.op{display:flex;flex-direction:column;justify-content:center;min-height:104px;background:var(--card);border:1px solid var(--line);border-radius:14px;padding:14px 16px;text-align:left;cursor:pointer;font:inherit;color:var(--ink);box-shadow:var(--shadow)}
.op[data-ir]:hover{border-color:var(--brand)}
.op:not([data-ir]){cursor:default}
.op small{display:block;color:var(--muted);font-weight:600;font-size:13px}
.op b{display:block;font:600 30px Outfit,sans-serif;line-height:1.2}
.op em{display:block;font-style:normal;font-size:12px;color:var(--muted)}
.op.alerta{border-color:#F5C26B;background:var(--warn-bg)}.op.alerta b{color:var(--warn)}
.op.ok b{color:var(--ok)}
.ini-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-top:16px}
.ini-grid .box h2{font-size:16px;margin-bottom:12px}
.ini-at{grid-column:span 1}
.rosca{display:flex;align-items:center;gap:16px;flex-wrap:wrap}
.rosca .rt{font-size:11px;fill:var(--muted)}.rosca .rn{font:600 22px Outfit,sans-serif;fill:var(--ink)}
.leg{display:grid;gap:6px;font-size:13px}
.leg i{display:inline-block;width:10px;height:10px;border-radius:3px;margin-right:6px}
.leg small{color:var(--muted)}
.cols{display:grid;grid-template-columns:repeat(7,1fr);gap:8px;align-items:end;height:170px}
.col{display:flex;flex-direction:column;align-items:center;justify-content:flex-end;height:100%;gap:4px}
.col i{display:block;width:70%;max-width:34px;background:linear-gradient(180deg,var(--brand),#22C3A6);border-radius:6px 6px 3px 3px}
.col b{font-size:12px}.col small{font-size:11px;color:var(--muted);text-transform:capitalize}
.at-it{display:flex;align-items:center;gap:10px;width:100%;border:0;border-bottom:1px solid var(--line);background:none;padding:8px 0;text-align:left;cursor:pointer;color:var(--ink);font:inherit}
.at-it:last-child{border-bottom:0}
.at-it span{flex:1;min-width:0}.at-it b{display:block;font-size:14px}.at-it small{color:var(--warn);font-weight:600;font-size:12px}
.at-it svg{width:16px;height:16px;color:var(--muted)}

/* v3: contatos */
.ct-tb{width:100%;border-collapse:collapse}
.ct-n{display:flex;align-items:center;gap:10px}
.ct-n b{display:block;font-size:14px}.ct-n small{color:var(--muted)}

@media (max-width: 1100px){
  .atalhos{grid-template-columns:repeat(3,minmax(0,1fr))}
  .ini-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
}
@media (max-width: 640px){
  .oc,.oc.curta{grid-template-columns:minmax(0,1fr)}
  .oc-nav,.oc.curta .oc-nav{flex-direction:row;padding:0 6px;align-items:center}
  .oc-nav .nv-topo,.oc-nav .nv-grupo,.oc-nav .nv-eu,.oc-nav .nv-pe,.oc-nav .lbl,.oc-nav .sp{display:none}
  .nv-lista{flex-direction:row;overflow-x:auto}
  .oc-nav button{width:44px;flex:none;justify-content:center;padding:0}
  .oc-nav .dot{position:absolute;top:2px;right:0;min-width:17px;height:17px;line-height:17px;font-size:10px;padding:0 4px}
  .nv-st{width:40px!important;border:0!important}
  .ops{grid-template-columns:repeat(2,minmax(0,1fr))}
  .ini-grid{grid-template-columns:minmax(0,1fr)}
  .atalhos{grid-template-columns:repeat(3,minmax(0,1fr))}
  .ct-tb th:nth-child(n+3),.ct-tb td:nth-child(n+3){display:none}
  .ct-tb td:last-child,.ct-tb th:last-child{display:table-cell}
}

/* v4: agente */
.ferr{display:grid;grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:8px}
.ferr div{border:1px solid var(--line);border-radius:10px;padding:8px 10px;background:var(--soft)}
.ferr code{display:block;font:700 12.5px ui-monospace,Menlo,Consolas,monospace;color:var(--brand)}
.ferr span{font-size:12.5px;color:var(--ink-soft)}
.dias{display:flex;flex-wrap:wrap;gap:6px;margin-top:6px}
.dias label{display:flex;gap:5px;align-items:center;border:1px solid var(--line);border-radius:999px;padding:4px 10px;font-size:13px;cursor:pointer}
.fase-r{border:1px solid var(--line);border-radius:12px;padding:10px 12px;margin-bottom:10px;background:var(--soft)}
.fase-r>b{display:block;margin-bottom:6px}.fase-r small{color:var(--muted);font-weight:600}

/* v5 */
.motivos{display:grid;gap:8px}
.mot{display:flex;align-items:center;gap:10px;border:1px solid var(--line);background:var(--card);border-radius:12px;padding:11px 12px;cursor:pointer;font:600 14px "Instrument Sans",sans-serif;color:var(--ink);text-align:left}
.mot:hover{background:var(--soft);border-color:var(--brand)}
.mot i{width:12px;height:12px;border-radius:4px;flex:none}
.mot small{margin-left:auto;color:var(--ok);font-weight:700;font-size:11.5px}
.sup-at{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:12px}
.sup-p{padding:14px}
.sup-h{display:flex;gap:10px;align-items:center;margin-bottom:10px}
.sup-h b{display:block}
.sup-h .bd{margin-top:3px}
.sup-n{display:grid;grid-template-columns:repeat(4,1fr);gap:6px;text-align:center}
.sup-n span{background:var(--soft);border-radius:10px;padding:8px 4px;font-size:11.5px;color:var(--muted);line-height:1.25}
.sup-n b{display:block;font:600 20px Outfit,sans-serif;color:var(--ink)}
.sup-n .am b{color:var(--warn)}.sup-n .vm{background:var(--bad-bg)}.sup-n .vm b{color:var(--bad)}
.ct-tb .num{text-align:right;font-variant-numeric:tabular-nums}
@media (max-width:640px){ .sup-n{grid-template-columns:repeat(2,1fr)} }

/* v9 rapidez */
.oc-faixa{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-top:8px;padding:8px 10px;border-radius:10px;background:color-mix(in srgb,var(--brand,#5B8CFF) 12%,transparent);font-size:13px}
.oc-faixa span{flex:1 1 180px}
.atl{display:grid;gap:8px}
.atl div{display:flex;gap:12px;align-items:center}
.atl kbd{min-width:132px;font:600 12px/1.2 ui-monospace,SFMono-Regular,Menlo,monospace;padding:5px 8px;border-radius:7px;border:1px solid var(--line,#cbd5e1);background:var(--card,#fff);text-align:center}
.ios-pp{margin:0;padding-left:20px;display:grid;gap:8px;line-height:1.45}
@media (display-mode: standalone){ .oc-nav{padding-top:env(safe-area-inset-top)} .oc-main{padding-bottom:env(safe-area-inset-bottom)} }

/* v9 IA lê fotos */
.visto{font-size:13px;line-height:1.4;opacity:.85;margin:2px 0 4px;max-width:420px;white-space:pre-wrap}
/* v9 metas */
.mt-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:12px}
.mt-p{padding:14px}
.mt-p .sup-h{margin-bottom:10px}
.mt-b{margin-top:8px}
.mt-b small{display:flex;justify-content:space-between;font-size:12.5px;color:var(--ink-soft,#64748b);margin-bottom:4px}
.mt-bar{height:8px;border-radius:999px;background:color-mix(in srgb,currentColor 10%,transparent);overflow:hidden}
.mt-bar i{display:block;height:100%;border-radius:inherit;background:#22C3A6}
.mt-bar i.am{background:#FFC83D}
.mt-topo{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin:18px 0 10px}
.mt-topo h2{margin:0}
.mt-ia{display:flex;gap:16px;flex-wrap:wrap;font-size:13.5px;margin-bottom:10px}
/* v11 · departamentos, tempos, gatilhos e fluxos */
.dp-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:14px}
.dp-c{border-top:4px solid var(--cor,#22C3A6)}
.dp-h{display:flex;align-items:center;gap:8px;margin-bottom:6px}
.dp-h i{width:10px;height:10px;border-radius:50%;background:var(--cor,#22C3A6);flex:none}
.dp-h b{flex:1;font-size:15.5px}
.dp-msg{margin-top:8px;font-size:13px;color:var(--mut,#64748b);font-style:italic}
.dp-hor{display:flex;flex-direction:column;gap:6px;margin:6px 0 10px}
.dp-dia{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.dp-dia > label:first-child{width:110px;display:flex;gap:8px;align-items:center;cursor:pointer}
.dp-dia .inp{width:auto;padding:6px 8px}
.dp-pt{display:inline-block;width:12px;height:12px;border-radius:50%;flex:none;margin-right:4px}
.dp-hor[hidden]{display:none}
.chipck{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;border:1px solid var(--line);border-radius:99px;margin:2px 4px 2px 0;font-size:13px;cursor:pointer}
.chipck input{width:15px;height:15px;margin:0}
.tp-f{display:flex;gap:10px;align-items:flex-end;flex-wrap:wrap;margin-bottom:14px}
.tp-f .f{margin:0}
.tp-f .sp{flex:1}
.tp-at{display:flex;gap:6px}
.gt-a{display:grid;grid-template-columns:190px 1fr auto;gap:8px;align-items:start;margin-bottom:8px}
.drawer.larga{width:min(760px,100%)}
.fl{display:flex;flex-direction:column}
.fl-b{border:1px solid var(--line);border-radius:12px;padding:10px 12px;background:var(--bg,transparent)}
.fl-h{display:flex;align-items:center;gap:4px;margin-bottom:8px}
.fl-h .sp{flex:1}
.fl-op{display:grid;grid-template-columns:1fr 1fr auto;gap:6px;margin-top:6px}
.fl-seta{text-align:center;color:var(--mut,#94a3b8);line-height:1;padding:4px 0}
.fl-add{display:flex;flex-wrap:wrap;gap:6px;margin-top:12px;padding-top:12px;border-top:1px dashed var(--line)}
@media (max-width:640px){.gt-a,.fl-op{grid-template-columns:1fr}.ops{grid-template-columns:repeat(2,minmax(0,1fr))!important}}
@media print{
  body.imprimindo .oc-nav,body.imprimindo .tp-f,body.imprimindo .oc-faixa,body.imprimindo #toast{display:none!important}
  body.imprimindo .oc{display:block!important}
  body.imprimindo .oc-page{padding:0!important;max-width:none!important}
  body.imprimindo .box{break-inside:avoid;box-shadow:none}
}
.tp-g{grid-template-columns:repeat(2,minmax(0,1fr))}.tp-g > div > .box{overflow-x:auto}@media (max-width:820px){.tp-g{grid-template-columns:1fr}}
.ag-bar{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin:4px 0 10px}
.ag-ch{display:flex;flex-direction:column;align-items:flex-start;gap:1px;padding:8px 12px;border:1px solid var(--line);border-radius:12px;background:var(--card);cursor:pointer;text-align:left;font:inherit;color:inherit}
.ag-ch small{font-size:11.5px;color:var(--mut,#64748b)}
.ag-ch.on{border-color:#22C3A6;box-shadow:0 0 0 2px rgba(34,195,166,.25)}
.nl{display:inline-block;margin-left:6px;padding:0 6px;border-radius:99px;font-size:11px;font-weight:700;line-height:17px;vertical-align:1px}
.nl.quente{background:#fee2e2;color:#b91c1c}.nl.morno{background:#fef3c7;color:#92400e}.nl.frio{background:#e2e8f0;color:#475569}
.sug-tx{font-size:14px;line-height:1.55;white-space:normal}
hr.sep{border:0;border-top:1px solid var(--line);margin:14px 0}
.cn-novos{display:grid;grid-template-columns:repeat(auto-fill,minmax(230px,1fr));gap:10px}
.cn-n{display:flex;flex-direction:column;gap:4px;text-align:left;padding:12px 14px;border:1px dashed var(--line);border-radius:12px;background:var(--card);cursor:pointer;font:inherit;color:inherit}
.cn-n span{font-size:12.5px;color:var(--mut,#64748b)}.cn-n:hover{border-color:#22C3A6}.cn-n.off{cursor:default;opacity:.6}.cn-n.off:hover{border-color:var(--line)}
/* Ajuda do Omnia */
#ajBt{position:fixed;right:16px;bottom:16px;z-index:60;display:none;align-items:center;gap:6px;border:0;border-radius:99px;padding:10px 14px;background:var(--brand,#1d4ed8);color:#fff;font:600 14px/1 inherit;box-shadow:0 6px 20px rgba(0,0,0,.25);cursor:pointer}
@media (max-width:640px){#ajBt{display:inline-flex;bottom:76px} body.aj-conv #ajBt{display:none!important} #ajBt span{display:none} #ajBt{padding:12px}}
#ajNav{justify-content:center}
#ajPn{position:fixed;right:16px;bottom:16px;z-index:70;width:420px;max-width:calc(100vw - 24px);height:min(640px,calc(100vh - 32px));background:var(--card);color:var(--ink,inherit);border:1px solid var(--line);border-radius:16px;box-shadow:0 18px 60px rgba(0,0,0,.3);display:none;flex-direction:column;overflow:hidden}
#ajPn.on{display:flex}
#ajPn header{display:flex;align-items:center;gap:6px;padding:12px 14px;border-bottom:1px solid var(--line)}
#ajPn header div{flex:1;display:flex;flex-direction:column}#ajPn header small{font-size:12px;color:var(--muted,#64748b)}
#ajPn header button{border:0;background:transparent;color:inherit;font-size:20px;cursor:pointer;width:32px;height:32px;border-radius:8px}#ajPn header button:hover{background:var(--line)}
#ajMs{flex:1;overflow:auto;padding:14px;display:flex;flex-direction:column;gap:10px}
.aj-m{max-width:92%;padding:10px 12px;border-radius:14px;font-size:14px;line-height:1.5;word-wrap:break-word}
.aj-m.eu{align-self:flex-end;background:var(--brand,#1d4ed8);color:#fff;border-bottom-right-radius:4px}
.aj-m.ia{align-self:flex-start;background:var(--bg,#f1f5f9);border:1px solid var(--line);border-bottom-left-radius:4px}
.aj-m p{margin:0 0 6px}.aj-m p:last-child{margin:0}.aj-m ol,.aj-m ul{margin:4px 0 8px;padding-left:20px}.aj-m li{margin:2px 0}.aj-m code{font-size:12.5px}
.aj-m.pensando{opacity:.7;animation:ajp 1.2s infinite}@keyframes ajp{50%{opacity:.35}}
.aj-ir{display:inline-block;margin:4px 6px 0 0;border:1px solid var(--brand,#1d4ed8);color:var(--brand,#1d4ed8);background:transparent;border-radius:99px;padding:4px 10px;font:600 12.5px inherit;cursor:pointer}
.aj-sug{display:flex;flex-direction:column;gap:6px;align-items:flex-start}
.aj-sug button{border:1px solid var(--line);background:var(--card);color:inherit;border-radius:12px;padding:8px 12px;font:14px inherit;cursor:pointer;text-align:left}.aj-sug button:hover{border-color:var(--brand,#1d4ed8)}
#ajF{display:flex;gap:8px;padding:10px;border-top:1px solid var(--line)}
#ajF textarea{flex:1;resize:none;border:1px solid var(--line);border-radius:12px;padding:9px 12px;font:14px/1.4 inherit;background:var(--bg,transparent);color:inherit;max-height:120px}
#ajF .btn{padding:0 14px}
@media (max-width:640px){#ajPn{right:0;bottom:0;width:100vw;max-width:100vw;height:100%;border-radius:0}}
.aj-m hr{border:0;border-top:1px solid var(--line);margin:10px 0}
.aj-av{width:28px;height:28px;border-radius:50%;object-fit:cover;background:#fff;box-shadow:0 0 0 2px rgba(255,200,61,.75);flex:none;display:block}
.aj-av-g{width:40px;height:40px}
#ajNav{padding:4px}#ajNav .aj-av{width:30px;height:30px}#ajNav:hover .aj-av{transform:scale(1.08)}
#ajBt{padding:6px 14px 6px 6px}
@media (max-width:640px){#ajBt{padding:4px!important}#ajBt .aj-av{width:44px;height:44px}}
.rb-l{display:grid;grid-template-columns:130px 1fr auto;gap:8px;align-items:center;margin:6px 0}.rb-l code{font-size:12.5px}@media (max-width:640px){.rb-l{grid-template-columns:1fr}}
/* ---- Pós-venda e Financeiro ---- */
.gs .box{margin-bottom:14px}
.gs-kpis{display:grid;grid-template-columns:repeat(auto-fill,minmax(190px,1fr));gap:10px;margin:14px 0}
.gs .grid2{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:14px}
.gs .grid2>.box{margin-bottom:0}
.gs-alerta{background:color-mix(in srgb,#F5B700 16%,var(--card));border-color:color-mix(in srgb,#F5B700 45%,var(--line))}
.gs-ok b{color:#1F8A5B}
.gs-dest{background:#0B2A55;color:#fff;border-color:#0B2A55}.gs-dest small{color:#C9D6EA}.gs-dest b{color:#F5B700}
.gs-esteira{display:grid;grid-template-columns:repeat(auto-fill,minmax(112px,1fr));gap:8px}
.gs-et{font:inherit;text-align:left;border:1px solid var(--line);background:var(--bg);color:var(--fg);border-radius:12px;padding:10px 12px;min-height:84px;display:flex;flex-direction:column;gap:3px;cursor:pointer}
.gs-et small{color:var(--muted);font-weight:700}.gs-et span{font-weight:700;font-size:13px}.gs-et b{font:800 22px Outfit,sans-serif}
.gs-et.on{outline:2px solid var(--brand);background:color-mix(in srgb,var(--brand) 10%,var(--card))}
.gs-et.fora{opacity:.75}
.gs-tag{display:inline-block;padding:3px 9px;border-radius:99px;font-size:12px;font-weight:700;background:color-mix(in srgb,#F5B700 22%,var(--card));color:var(--fg);margin:2px 0}
.gs-et-tag{display:inline-block;padding:3px 9px;border-radius:99px;font-size:12px;font-weight:700;background:var(--bg);border:1px solid var(--line)}
.gs-et-tag.e-instalado,.gs-et-tag.e-f1,.gs-et-tag.e-f2{background:color-mix(in srgb,#2F6FD6 14%,var(--card))}
.gs-et-tag.e-f3{background:color-mix(in srgb,#1F8A5B 18%,var(--card))}
.gs-et-tag.e-estornado,.gs-et-tag.e-recusado,.gs-et-tag.e-cancelado{background:color-mix(in srgb,#D0442F 15%,var(--card))}
.gs-scroll{overflow-x:auto}.gs-scroll table{min-width:640px}
.gs-filtros{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-bottom:10px}.gs-filtros .inp{width:auto;min-width:160px;flex:0 1 220px}
.gs-auto{margin:0;padding-left:18px;line-height:1.9}.gs-auto li small{color:var(--muted);margin-left:6px}.gs-auto li.ok::marker{content:"✓  ";color:#1F8A5B}
.gs-aviso{background:color-mix(in srgb,#F5B700 14%,var(--card))}
.gs-agenda{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:10px}
.gs-ag{display:flex;align-items:center;gap:10px;border:1px solid var(--line);border-radius:12px;padding:10px 12px;background:var(--bg)}
.gs-dia{min-width:48px;text-align:center;background:#0B2A55;color:#fff;border-radius:10px;padding:5px 4px}.gs-dia small{display:block;font-size:10px;color:#C9D6EA;font-weight:700}.gs-dia b{font:800 20px Outfit,sans-serif;line-height:1}
.gs-parc{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:10px 12px;border:1px solid var(--line);border-radius:12px;margin-bottom:8px;background:var(--bg)}.gs-parc.tot{background:transparent;border-style:dashed}
.gs-rg{border:1px solid var(--line);border-radius:12px;padding:12px;margin-bottom:10px}.gs-rg-t{display:flex;justify-content:space-between;gap:10px;flex-wrap:wrap;margin-bottom:6px}
.gs-ck{display:flex;gap:6px;align-items:center;font-size:13px;cursor:pointer}
.gs-pg{display:flex;flex-wrap:wrap;gap:6px;align-items:center;font-size:13px;margin-bottom:6px}.gs-pg .inp{width:auto;padding:6px 8px}.gs-pg input.inp{width:62px}
.gs-prev{margin-top:10px}
/* Pós-venda v2: dados vindos do Omnia Parceiros */
.gs-dados{background:var(--soft);border:1px solid var(--line);border-radius:12px;padding:12px 14px;margin-bottom:6px}
.gs-dados-t{display:flex;align-items:center;gap:8px;justify-content:space-between;margin-bottom:6px}
.gs-dados dl{display:grid;grid-template-columns:max-content 1fr;gap:4px 14px;margin:0;font-size:14px}
.gs-dados dt{color:var(--muted)}
.gs-dados dd{margin:0;font-weight:600;min-width:0;overflow-wrap:anywhere}
.gs-h3{font-size:15px;margin:16px 0 8px}
.gs-n{display:inline-block;min-width:22px;padding:0 7px;border-radius:11px;background:var(--warn-bg);color:var(--warn);font-size:13px;text-align:center;vertical-align:middle}
.gs-lancar{border-color:var(--warn)}

/* fundo das conversas com cara de WhatsApp */
.msgs{background-color:#EFEAE2;background-image:url('data:image/svg+xml,%3Csvg xmlns=%22http://www.w3.org/2000/svg%22 width=%22270%22 height=%22270%22 viewBox=%220 0 270 270%22%3E%3Cg fill=%22none%22 stroke=%22%234A3F2F%22 stroke-opacity=%22.13%22 stroke-width=%221.6%22 stroke-linecap=%22round%22 stroke-linejoin=%22round%22%3E%3Cpath d=%22M20 22h26a5 5 0 0 1 5 5v13a5 5 0 0 1-5 5H32l-8 6v-6h-4a5 5 0 0 1-5-5V27a5 5 0 0 1 5-5z%22/%3E%3Cg transform=%22translate%28118 18%29%22%3E%3Cpath d=%22M0 10a22 22 0 0 1 30 0M5 16a14 14 0 0 1 20 0M10 22a6 6 0 0 1 10 0%22/%3E%3Ccircle cx=%2215%22 cy=%2227%22 r=%221.5%22/%3E%3C/g%3E%3Cpath d=%22M214 30c-4-6-14-4-14 4 0 7 14 14 14 14s14-7 14-14c0-8-10-10-14-4z%22/%3E%3Cpath d=%22M60 92l4 9 10 1-7 7 2 10-9-5-9 5 2-10-7-7 10-1z%22/%3E%3Cg transform=%22translate%28150 80%29%22%3E%3Crect x=%220%22 y=%220%22 width=%2220%22 height=%2234%22 rx=%224%22/%3E%3Cpath d=%22M7 29h6%22/%3E%3C/g%3E%3Cpath d=%22M222 120l18-14 18 14v18h-36z%22/%3E%3Cpath d=%22M234 138v-9h12v9%22/%3E%3Cpath d=%22M20 180a10 10 0 0 1 4-19 13 13 0 0 1 25 3 8 8 0 0 1 1 16z%22/%3E%3Cg transform=%22translate%28110 160%29%22%3E%3Ccircle cx=%2214%22 cy=%2214%22 r=%2214%22/%3E%3Cpath d=%22M8 17c3 4 9 4 12 0%22/%3E%3Cpath d=%22M9 10h.01M19 10h.01%22/%3E%3C/g%3E%3Cpath d=%22M200 170l-8 16h9l-5 14 14-19h-9l6-11z%22/%3E%3Cpath d=%22M70 230c0-16 14-26 30-26 0 16-12 28-30 26zM70 230l18-16%22/%3E%3Cg transform=%22translate%28150 222%29%22%3E%3Crect x=%220%22 y=%2210%22 width=%2234%22 height=%2214%22 rx=%223%22/%3E%3Cpath d=%22M8 10l-4-10M26 10l4-10%22/%3E%3Cpath d=%22M7 17h.01M13 17h.01%22/%3E%3C/g%3E%3Ccircle cx=%22240%22 cy=%22236%22 r=%222%22/%3E%3Ccircle cx=%22250%22 cy=%22226%22 r=%221.5%22/%3E%3Ccircle cx=%2220%22 cy=%22120%22 r=%222%22/%3E%3Ccircle cx=%22100%22 cy=%22130%22 r=%221.5%22/%3E%3C/g%3E%3C/svg%3E');background-size:270px 270px}
.msgs .dia{background:#FFFFFF;border-color:transparent;color:#54656F;box-shadow:0 1px 1px rgba(0,0,0,.08)}
.msgs .bl.in{background:#FFFFFF;color:#111B21}
.msgs .nota.sis{background:rgba(255,255,255,.75);color:#54656F;padding:3px 10px;border-radius:8px}
:root[data-theme="dark"] .msgs{background-color:#0B141A;background-image:url('data:image/svg+xml,%3Csvg xmlns=%22http://www.w3.org/2000/svg%22 width=%22270%22 height=%22270%22 viewBox=%220 0 270 270%22%3E%3Cg fill=%22none%22 stroke=%22%23FFFFFF%22 stroke-opacity=%22.07%22 stroke-width=%221.6%22 stroke-linecap=%22round%22 stroke-linejoin=%22round%22%3E%3Cpath d=%22M20 22h26a5 5 0 0 1 5 5v13a5 5 0 0 1-5 5H32l-8 6v-6h-4a5 5 0 0 1-5-5V27a5 5 0 0 1 5-5z%22/%3E%3Cg transform=%22translate%28118 18%29%22%3E%3Cpath d=%22M0 10a22 22 0 0 1 30 0M5 16a14 14 0 0 1 20 0M10 22a6 6 0 0 1 10 0%22/%3E%3Ccircle cx=%2215%22 cy=%2227%22 r=%221.5%22/%3E%3C/g%3E%3Cpath d=%22M214 30c-4-6-14-4-14 4 0 7 14 14 14 14s14-7 14-14c0-8-10-10-14-4z%22/%3E%3Cpath d=%22M60 92l4 9 10 1-7 7 2 10-9-5-9 5 2-10-7-7 10-1z%22/%3E%3Cg transform=%22translate%28150 80%29%22%3E%3Crect x=%220%22 y=%220%22 width=%2220%22 height=%2234%22 rx=%224%22/%3E%3Cpath d=%22M7 29h6%22/%3E%3C/g%3E%3Cpath d=%22M222 120l18-14 18 14v18h-36z%22/%3E%3Cpath d=%22M234 138v-9h12v9%22/%3E%3Cpath d=%22M20 180a10 10 0 0 1 4-19 13 13 0 0 1 25 3 8 8 0 0 1 1 16z%22/%3E%3Cg transform=%22translate%28110 160%29%22%3E%3Ccircle cx=%2214%22 cy=%2214%22 r=%2214%22/%3E%3Cpath d=%22M8 17c3 4 9 4 12 0%22/%3E%3Cpath d=%22M9 10h.01M19 10h.01%22/%3E%3C/g%3E%3Cpath d=%22M200 170l-8 16h9l-5 14 14-19h-9l6-11z%22/%3E%3Cpath d=%22M70 230c0-16 14-26 30-26 0 16-12 28-30 26zM70 230l18-16%22/%3E%3Cg transform=%22translate%28150 222%29%22%3E%3Crect x=%220%22 y=%2210%22 width=%2234%22 height=%2214%22 rx=%223%22/%3E%3Cpath d=%22M8 10l-4-10M26 10l4-10%22/%3E%3Cpath d=%22M7 17h.01M13 17h.01%22/%3E%3C/g%3E%3Ccircle cx=%22240%22 cy=%22236%22 r=%222%22/%3E%3Ccircle cx=%22250%22 cy=%22226%22 r=%221.5%22/%3E%3Ccircle cx=%2220%22 cy=%22120%22 r=%222%22/%3E%3Ccircle cx=%22100%22 cy=%22130%22 r=%221.5%22/%3E%3C/g%3E%3C/svg%3E')}
:root[data-theme="dark"] .msgs .dia,:root[data-theme="dark"] .msgs .bl.in{background:#202C33;color:#E9EDEF}
:root[data-theme="dark"] .msgs .nota.sis{background:rgba(32,44,51,.85);color:#AEBAC1}
@media (prefers-color-scheme: dark){
  :root:not([data-theme="light"]) .msgs{background-color:#0B141A;background-image:url('data:image/svg+xml,%3Csvg xmlns=%22http://www.w3.org/2000/svg%22 width=%22270%22 height=%22270%22 viewBox=%220 0 270 270%22%3E%3Cg fill=%22none%22 stroke=%22%23FFFFFF%22 stroke-opacity=%22.07%22 stroke-width=%221.6%22 stroke-linecap=%22round%22 stroke-linejoin=%22round%22%3E%3Cpath d=%22M20 22h26a5 5 0 0 1 5 5v13a5 5 0 0 1-5 5H32l-8 6v-6h-4a5 5 0 0 1-5-5V27a5 5 0 0 1 5-5z%22/%3E%3Cg transform=%22translate%28118 18%29%22%3E%3Cpath d=%22M0 10a22 22 0 0 1 30 0M5 16a14 14 0 0 1 20 0M10 22a6 6 0 0 1 10 0%22/%3E%3Ccircle cx=%2215%22 cy=%2227%22 r=%221.5%22/%3E%3C/g%3E%3Cpath d=%22M214 30c-4-6-14-4-14 4 0 7 14 14 14 14s14-7 14-14c0-8-10-10-14-4z%22/%3E%3Cpath d=%22M60 92l4 9 10 1-7 7 2 10-9-5-9 5 2-10-7-7 10-1z%22/%3E%3Cg transform=%22translate%28150 80%29%22%3E%3Crect x=%220%22 y=%220%22 width=%2220%22 height=%2234%22 rx=%224%22/%3E%3Cpath d=%22M7 29h6%22/%3E%3C/g%3E%3Cpath d=%22M222 120l18-14 18 14v18h-36z%22/%3E%3Cpath d=%22M234 138v-9h12v9%22/%3E%3Cpath d=%22M20 180a10 10 0 0 1 4-19 13 13 0 0 1 25 3 8 8 0 0 1 1 16z%22/%3E%3Cg transform=%22translate%28110 160%29%22%3E%3Ccircle cx=%2214%22 cy=%2214%22 r=%2214%22/%3E%3Cpath d=%22M8 17c3 4 9 4 12 0%22/%3E%3Cpath d=%22M9 10h.01M19 10h.01%22/%3E%3C/g%3E%3Cpath d=%22M200 170l-8 16h9l-5 14 14-19h-9l6-11z%22/%3E%3Cpath d=%22M70 230c0-16 14-26 30-26 0 16-12 28-30 26zM70 230l18-16%22/%3E%3Cg transform=%22translate%28150 222%29%22%3E%3Crect x=%220%22 y=%2210%22 width=%2234%22 height=%2214%22 rx=%223%22/%3E%3Cpath d=%22M8 10l-4-10M26 10l4-10%22/%3E%3Cpath d=%22M7 17h.01M13 17h.01%22/%3E%3C/g%3E%3Ccircle cx=%22240%22 cy=%22236%22 r=%222%22/%3E%3Ccircle cx=%22250%22 cy=%22226%22 r=%221.5%22/%3E%3Ccircle cx=%2220%22 cy=%22120%22 r=%222%22/%3E%3Ccircle cx=%22100%22 cy=%22130%22 r=%221.5%22/%3E%3C/g%3E%3C/svg%3E')}
  :root:not([data-theme="light"]) .msgs .dia,:root:not([data-theme="light"]) .msgs .bl.in{background:#202C33;color:#E9EDEF}
  :root:not([data-theme="light"]) .msgs .nota.sis{background:rgba(32,44,51,.85);color:#AEBAC1}
}

/* aviso de conversa transferida para a equipe */
.oc-atender{position:fixed;top:16px;right:16px;z-index:9999;display:flex;align-items:center;gap:12px;max-width:min(420px,calc(100vw - 32px));background:#FFF8E1;border:2px solid #FFC83D;color:#0A2540;border-radius:14px;padding:12px 14px;box-shadow:0 12px 30px rgba(10,37,64,.25);animation:ocAt .35s ease-out}
.oc-atender b{display:block;font-size:15px}.oc-atender small{display:block;color:#425466;font-size:13px}
.oc-atender div{flex:1}.oc-at-ic{font-size:28px}
.oc-at-x{background:none;border:0;font-size:22px;line-height:1;cursor:pointer;color:#6B7C93;padding:0 4px}
@keyframes ocAt{from{transform:translateY(-12px);opacity:0}to{transform:none;opacity:1}}
@media (prefers-reduced-motion: reduce){.oc-atender{animation:none}}
/* Cobrança (Pós-venda) */
.cob .fn-topo{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.cob-hoje{color:#B54708;font-weight:700}.cob-atr{color:var(--bad);font-weight:700}.cob-grave{color:#fff;background:var(--bad);border-radius:6px;padding:0 6px;display:inline-block;font-weight:700}
.cob-acoes{margin-top:10px;display:flex;gap:8px;flex-wrap:wrap}
.cob-msg{border:1px solid var(--line);border-radius:12px;padding:10px 12px;margin-bottom:10px}.cob-msg pre{white-space:pre-wrap;font:inherit;margin:6px 0 0;background:color-mix(in srgb,#25D366 10%,var(--card));padding:8px 10px;border-radius:10px}
.cob-passo{border:1px solid var(--line);border-radius:12px;padding:10px;margin-bottom:10px}
.cob-ops,.cob-dias{display:flex;flex-wrap:wrap;gap:8px 14px;margin-bottom:8px}.cob-ops label,.cob-dias label{display:inline-flex;gap:6px;align-items:center;font-size:14px}
.cob-liga{display:flex!important;flex-direction:row!important;gap:8px;align-items:center;background:color-mix(in srgb,var(--ok) 10%,var(--card));padding:10px;border-radius:10px}
.cob-aviso{background:color-mix(in srgb,#F5B700 18%,var(--card));border-radius:10px;padding:10px 12px;font-size:13px;margin:6px 0 8px}
.cv.sem-info .cv-info{display:none}
.i-esconde{width:100%;margin-bottom:8px;justify-content:flex-end}
@media (max-width:900px){.i-esconde{display:none}}

.teste-ia{margin-top:10px;padding:12px 14px;border-radius:12px;background:var(--brand-wash,#EEF4FF);border:1px solid var(--line,#E4EAF2);font-size:14px;line-height:1.45}

.aj-form{display:grid;gap:8px}.aj-form label{display:grid;gap:4px;font-size:13px;font-weight:600}
.aj-form select,.aj-form textarea,.aj-rf textarea,.aj-rf select{font:inherit;font-size:14px;padding:8px 10px;border:1px solid var(--line);border-radius:10px;background:var(--card,#fff);color:inherit;width:100%}
.aj-fbt{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.aj-fbt select{width:auto}
.aj-err{color:#C2410C}
.aj-chtop{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-bottom:4px}
.aj-chi{border:1px solid var(--line);border-radius:12px;padding:10px 12px;display:grid;gap:6px;font-size:14px;background:var(--card,#fff)}
.aj-chi p{margin:0}.aj-chi small{color:var(--muted,#64748b);font-size:12px}
.aj-chh{display:flex;justify-content:space-between;gap:8px;align-items:center}
.aj-st{font-size:11.5px;font-weight:700;padding:2px 8px;border-radius:99px;background:var(--line)}
.s-aberto .aj-st{background:#FEF3C7;color:#92400E}.s-andamento .aj-st{background:#DBEAFE;color:#1E40AF}.s-resolvido .aj-st{background:#D1FAE5;color:#065F46}
.aj-resp{border-left:3px solid var(--brand,#1d4ed8);padding:4px 0 4px 10px;display:grid;gap:2px}
.aj-rf{display:grid;gap:6px}
#ajBt.aj-novo::after,#ajNav.aj-novo::after{content:"";position:absolute;top:2px;right:2px;width:10px;height:10px;border-radius:50%;background:#EF4444;border:2px solid var(--card,#fff)}
#ajNav{position:relative}
.aj-form{max-width:100%!important;width:100%}
.teste-bar{display:block;height:8px;border-radius:99px;background:var(--line);overflow:hidden;margin:8px 0}.teste-bar i{display:block;height:100%;background:var(--brand,#1A56DB);border-radius:99px}
/* créditos de IA */
.cr-saldo{display:flex;gap:22px;align-items:center;flex-wrap:wrap;margin-bottom:14px}
.cr-saldo>div:first-child small{display:block;font-size:12px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;opacity:.7}
.cr-saldo>div:first-child b{font-size:40px;line-height:1.1;font-variant-numeric:tabular-nums}
.cr-det{flex:1;min-width:240px;display:flex;flex-direction:column;gap:4px;font-size:14px}
.cr-alerta{background:#FEF2F2;border-color:#FECACA;color:#7F1D1D;margin-bottom:14px}
.cr-pacotes{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px;margin-bottom:8px}
.cr-pac{display:flex;flex-direction:column;gap:6px;position:relative;margin:0}
.cr-pac b{font-size:18px}.cr-pac .cr-v{font-size:26px;font-weight:800;font-variant-numeric:tabular-nums}
.cr-pac .badge{align-self:flex-start;font-size:11px;font-weight:700;padding:2px 8px;border-radius:99px;background:#E3F6EC;color:#0E7A4D}
.cr-pac .btn{margin-top:6px}
.cr-dias{display:flex;align-items:flex-end;gap:3px;height:120px;padding-top:6px}
.cr-dias>div{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;height:100%;min-width:0}
.cr-dias i{display:block;width:100%;max-width:18px;background:var(--brand,#1A56DB);border-radius:4px 4px 0 0}
.cr-dias small{font-size:10px;opacity:.6;margin-top:3px}
.cr-st{font-size:12px;font-weight:700;padding:2px 8px;border-radius:99px;background:var(--line)}.cr-st.ok{background:#E3F6EC;color:#0E7A4D}.cr-st.alerta{background:#FDE2E2;color:#9B1C1C}
.cr .box{margin-bottom:14px}

/* abas por número (vendas x pós-venda) */
.cv-canais{margin:0 0 8px;flex-wrap:wrap}
.cv-canais::-webkit-scrollbar{display:none}
.cv-canais button{white-space:nowrap}
.cv-canais button b{font-weight:600;opacity:.7;margin-left:2px}
.cv-canais button[aria-pressed="true"] b{opacity:1}
body.aj-conv #ajBt{display:none!important}
.cv-setores{margin:0 0 6px;flex-wrap:wrap}
.cv-setores button{font-size:13.5px;padding:5px 12px}
.cv-setores button b{font-weight:600;opacity:.7;margin-left:2px}
.cv-setores button[aria-pressed="true"]{background:var(--brand,var(--ink));border-color:var(--brand,var(--ink));color:#fff}
.cv-setores + .cv-canais button{font-size:12.5px;padding:3px 9px}

.compor .grav{align-items:center}
.compor .grav-info{flex:1;display:flex;align-items:center;gap:8px;height:42px;padding:0 12px;border:1px solid var(--line);border-radius:12px;color:var(--ink-soft);font-size:14px}
.compor .grav-info #gT{font-variant-numeric:tabular-nums;color:var(--ink);font-weight:600}
.compor .grav-pt{width:10px;height:10px;border-radius:50%;background:#e5484d;animation:gpisca 1s infinite}
@keyframes gpisca{50%{opacity:.25}}

/* filtros recolhíveis (botão no topo da lista) */
.cv-fwrap{display:grid;grid-template-rows:1fr;transition:grid-template-rows .22s ease}
.cv-fwrap>.cv-fin{overflow:hidden;min-height:0}
.cv-fwrap.rec{grid-template-rows:0fr}
.cv-fbt{display:inline-flex;align-items:center;gap:2px}
.cv-fbt .seta{transition:transform .2s}
.cv-fbt[aria-expanded="false"] .seta{transform:rotate(180deg)}
.cv-fbt[aria-expanded="false"]{color:var(--accent,#2563eb)}
.cv-resf{display:flex;align-items:center;gap:8px;width:100%;margin:6px 0 2px;padding:6px 10px;border:1px dashed var(--line);border-radius:10px;background:transparent;color:var(--ink-soft);font-size:12.5px;cursor:pointer;text-align:left}
.cv-resf b{color:var(--ink);font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0;flex:1}
.cv-resf span{margin-left:auto;font-weight:700;white-space:nowrap;color:var(--ink-soft)}
@media (prefers-reduced-motion:reduce){.cv-fwrap,.cv-fbt .seta{transition:none}}
/* 28/10: editar mensagem enviada */
.bl .mt .ed{border:0;background:none;color:var(--muted);font:inherit;font-size:11px;cursor:pointer;padding:2px 4px;border-radius:6px;opacity:.75}
.bl .mt .ed:hover,.bl .mt .ed:focus-visible{opacity:1;background:rgba(0,0,0,.06);color:inherit}

/* topo da lista de conversas: o seletor de empresa encolhe para os botões (filtros ˄, selecionar, nova) sempre aparecerem */
.cv-topo .lin{min-width:0}
.cv-topo .lin>.btn{flex:none}
.cv-topo #sEmp{flex:0 1 auto;min-width:0;max-width:46%;width:auto!important;text-overflow:ellipsis}
@media (max-width:520px){ .cv-topo h2{flex:0 1 auto;font-size:19px} .cv-topo #sEmp{flex:1 1 0;max-width:none} }